Effective Date: September 2, 2026

Eligible Returns & Exchanges

Returns or exchanges may be accepted if:

• The wrong product was delivered
• The product was damaged during delivery
• The product has a manufacturing defect

The issue must be reported within 48 hours of delivery with supporting images or videos.

Return Conditions

Products must be unused, unwashed, and in their original condition with applicable packaging and tags.

Refunds

Approved refunds will generally be processed within 7–10 working days to the original payment method after the returned product is received and inspected.

Non-Returnable Products

The following products are generally not eligible for return or exchange:

• Used or washed products
• Products damaged after delivery
• Customized or personalized products
• Discounted or sale items
• Innerwear and personal care products

Cancellation

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation requests will generally not be accepted.

If an eligible prepaid order is cancelled, the applicable refund will be processed to the original payment method.